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Why do I have pending orders appearing under 鈥淵our Orders鈥?

As with all orders via FlashCart certain Amazon orders may be subject to a departmental approval process/workflow within FlashCart.  These types of orders will show in 鈥減ending鈥 status and will remain in your order history for up to seven (7) days as 鈥減ending鈥.  If the order is not approved within seven (7) days, the order or particular items whose price has increased beyond 10% of the previous price will be cancelled and you will be notified via email. If the cart was cancelled and you still need the items, you will need to submit the order again for approval.

Why did I receive an email indicating that my order has been halted?

Amazon Business provides a dynamic marketplace of products, with changing prices and quantities. Controls are in  in place to account for these fluctuations (see Safeguards in the next Question). Although the email instructs you to contact your Amazon Business Account Administrator, the best way to get more information on a halted order is to contact Amazon Business Customer Service by clicking  from within your Amazon Business account or by calling 1-888-281-3847.

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